Privacy Policy

Last updated: 15 April 2026

At Aarya Clothing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Information Technology Act, 2000 of India.

Information We Collect

Personal Information

When you create an account, place an order, or interact with our website, we may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Billing and shipping addresses
  • Payment information (credit/debit card details, UPI ID)
  • Account credentials (username and password)
  • Order history and preferences
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • IP address and browser type
  • Device information (operating system, device model)
  • Pages visited and time spent on pages
  • Referring website or source
  • Clickstream data and browsing patterns

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing and shipping
  • Customer Service: To respond to your inquiries, provide support, and resolve issues
  • Account Management: To create and maintain your account, verify your identity
  • Communication: To send order confirmations, shipping updates, and important notices
  • Marketing: To send promotional communications (with your consent)
  • Website Improvement: To analyze usage patterns and improve our website functionality
  • Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access
  • Legal Compliance: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following categories of recipients:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, shipping carriers, and IT service providers
  • Legal Authorities: When required by law, court order, or governmental regulation, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction
  • With Your Consent: We may share information with third parties when you explicitly consent to such sharing

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
  • Secure Storage: Personal information is stored on secure servers with restricted access
  • Payment Security: Payment information is processed through PCI-DSS compliant payment gateways
  • Access Controls: Employee access to personal data is restricted on a need-to-know basis
  • Regular Audits: We conduct regular security assessments and updates
  • Firewall Protection: Our systems are protected by advanced firewall technology

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you
  • Right to Correction: You can request correction of inaccurate or incomplete information
  • Right to Deletion: You can request deletion of your personal information, subject to legal obligations
  • Right to Restriction: You can request restriction of processing your personal information
  • Right to Data Portability: You can request transfer of your data to another service provider
  • Right to Object: You can object to processing of your personal information for certain purposes
  • Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent
  • Right to Opt-Out: You can opt-out of marketing communications at any time

To exercise these rights, please contact us at privacy@aaryaclothing.com. We will respond to your request within 30 days.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return policy as outlined below.

Eligibility for Returns

  • Returns are accepted for orders that have been delivered and show delivery confirmation
  • Returns must be initiated within 7 days of delivery
  • Items must be unused, unworn, and in original packaging with all tags attached
  • Personalized or custom-made items cannot be returned unless defective

Video Proof Required for All Returns

To process your return, you must record a video while unboxing the product. This video must clearly show:

  • The sealed package before opening
  • The unboxing process from start to finish
  • All sides of the product once removed from packaging
  • Any defects or issues if present

Upload this video along with your return request. Returns without video proof will not be processed.

How to Submit a Return

  1. Log into your account and go to "My Orders"
  2. Select the order containing the item(s) you wish to return
  3. Click "Request Return" and select the reason for return
  4. Upload the required unboxing video (must be under 50MB)
  5. Submit the return request
  6. Our team will review your request within 2-3 business days
  7. Once approved, we'll provide return shipping instructions

Refund Process

  • Refunds are processed within 5-7 business days after return is received and verified
  • Refunds are credited to your original payment method
  • Shipping charges are non-refundable unless the return is due to our error
  • Exchange orders will be shipped once the return is processed

Note: Video proof is mandatory for ALL returns. This policy helps us ensure product quality and resolve any shipping-related issues promptly. Please record your unboxing video carefully before disposing of any packaging.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device when you visit our website.

Types of Cookies We Use:

  • Essential Cookies:

    Required for basic website functionality, such as adding items to cart and secure checkout

  • Performance Cookies:

    Help us understand how visitors interact with our website to improve performance

  • Functional Cookies:

    Remember your preferences and settings for a personalized experience

  • Marketing Cookies:

    Used to deliver relevant advertisements and track marketing campaign effectiveness

You can control cookie settings through your browser preferences. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect website functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those of your country.

We ensure that appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses and adherence to applicable data protection frameworks.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Account information: Retained while your account is active
  • Order information: Retained for 7 years for tax and legal compliance
  • Marketing data: Retained until you unsubscribe or request deletion
  • Analytics data: Anonymized after 26 months

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically. Significant changes will be communicated through email notifications or prominent notices on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@aaryaclothing.com

Data Protection Officer: dpo@aaryaclothing.com

Phone: +91-XXXXXXXXXX

Address: [Registered Office Address], India

For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have violated applicable data protection laws.

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